Social Listening to Find Opportunity Before Competitors
Tune queries with keywords, misspellings, competitors, and product nicknames. Tag sentiment and themes to surface patterns you can brief into content or product. Share your industry terms, and we’ll workshop a starter query design to catch meaningful conversations early.
Social Listening to Find Opportunity Before Competitors
A D2C roaster caught a brewing thread about packaging leaks. With alerts set, they apologized publicly, DM’d replacements, and posted a behind-the-scenes fix. Complaints turned into gratitude and new trials. Comment “case study” if you want the full timeline and tools used.
Social Listening to Find Opportunity Before Competitors
Listening surfaces feature requests and objections that sales rarely hears. Cluster comments by job-to-be-done, then feed prioritized themes to product and support. If you share three recurring pain points, we’ll draft a content series that addresses each with helpful tools.